Shipping policy

Shipping is free for digital downloadable products and services.

Standard flat rate shipping within New Zealand is $10.00nzd, standard shipping is free for orders over $110.00nzd

Rural flat rate shipping within New Zealand is $15.00nzd, rural shipping is free for orders over $150.00nzd.

Shipping is generally through New Zealand Post tracked non-signature or New Zealand Post Courier unless unable to deliver via these Companies to your selected address. Alternative options will be provided if available.

Lucentia.co.nz will not be responsible for incorrect address details being provided by the purchaser. Lost and damaged packages will be subject to a claim via the relevant postage Company, replacement and/or store credit for the purchased item will be provided if eligible for a claim, postage will not be refunded or credited.

The Buyer will be responsible for any postage charges for product returns.